Refund Policy

If you are not 100% satisfied with your purchase, you can return it to us within 30 days without processing fees. Please note that items returned within 30 days can be refunded to the original payment source.

Returns are only accepted for items purchased directly from the Prymal Products website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.

Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, you will need to return it for a refund. Once this is done, you will then need to make a new purchase for the item you want.

Returns received after 30 days of original receipt may be accepted at the discretion of Prymal Products and will be for store credit only.

Returned items which were purchased as gifts will be dealt with on an individual basis.

HOW TO MAKE A RETURN/EXCHANGE

Please e-mail us at help@prymalproducts.com

Once we receive your returned item we aim to process it right away although this may take up to seven days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements.

WRONG, DAMAGED OR DEFECTIVE

If there is an issue with the product itself due to defects in materials or craftsmanship please e-mail us at help@prymalproducts.com right away so we may replace it for you.